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Celebrity Cruise Line

GTS Millennium

Your Rating:
Reviewed by:Theresa and John Suttle
# previous cruises: 6
Date of Trip: March 15, 2004
Itinerary: Mediterranean

Our cruise experience on Celebrity, Millenium was horrible, and now they tell me that I need to know my cabin number like they don't know it or can't look it up. After 9/11 where I had worked in the trade center I through everything out. I beg of you people do not get hurt on this cruise. They treat you like a piece of crap. I broke my leg on that cruise and had to stay off of it. I could not use crutches so I was put in a wheelchair. It did not fit in the room so I had to walk on it. Nobody ever asked me if I need help of any kind. When we disembarked, I was put on a regular buss to the airport and from then on I had too walk on my leg until my husband got me a wheelchair from the airport. I got no reimbursement at all from this cruise line. Not a word of any kind. Watch out that's all I can say. I know for a fact that Carnival helps people in need and this was just not called for.

I strongly urge people to watch out in the pools because the crew does not let you know when you are gonna hit rough waters. That is what happened to me. I was in the beautiful relaxation pool when we hit rough waters. Two crew members were there and watched as I struggled to get out. At that time I broke my leg hitting hard against the stairs. Please be carefull in the water.

The food was great and our waiters were great. They had more sympathy for me then the ship people did. I just don't get it. How cheap this cruise line is.

We had a balcony cabin on the top deck with ship service. But like I said before I could not get the wheelchair into the cabin. I was not even offered another cabin that might have helped me. When I got home I was casted for 10 weeks from this accident. Did walking on it hurt it more, who knows?????

If I didn't see those 2 workers standing there with there mops watching the water splashing out of the water I would have rated this excellent. But obviously they were more interested in water getting on the floor then helping people out of the pool.

The pools were great but like I said don't expect help of any kind on this cruise line. Celebrity had lost allot of customers and We always take cruises and so do our friends.

We met a great couple that we met up with all the time. They also had a problem with the pool, there daughter got caught in the pool. They problem was they did not close the pools when the water started to get rough. They witnessed the whole thing and still can not believe they did not even offer us another cruise at another time. We still talk today and they still can't believe it. We not cruise on Carnival. They seem to pay more attention to people on there ships.

So as I said before be carefull not too get hurt. I said the ship itself was great, the service was great, too just be carefull not too get hurt on that ship. They were guilty because they paid for my medical at Grand Cayman Emergency.